Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. 您可能会通过电话、电子邮件或短信联系，并被要求完成一项保密调查. Please take the time to complete the survey. 您的反馈将帮助我们了解我们做得好的地方以及我们可以改进的地方.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

我们鼓励病人挑选一个关键的人在他们住院期间支持他们. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, 你可以发挥重要作用，确保你所爱的人在医院内外得到最安全和最好的照顾.

Patient and Family Care
We participate in patient- and family-centered care. 我们认为，家庭在确保所有年龄段患者的健康和福祉方面发挥着重要作用. Our goal is to create partnerships among healthcare practitioners, 这将导致患者和家属的最佳结果，并加强安全交付, quality, efficient, effective, and timely care.

What to Know Before You Leave
护理人员可以通过回答以下三个问题来帮助确保他们所爱的人在住院后得到最好的结果：

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
我需要注意哪些健康警告信号，如果它们发生了我该怎么办? 帮助你所爱的人写下这些症状，以及他们的名字和联系电话.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

ATM

为了您的方便，在医院的一楼正门有一台自动取款机.

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, 所以在每次换班的时候——大约每12个小时——你的护士会把你的新护士介绍给你. 团队会讨论你的进展、药物和当天的检查安排. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

在你住院期间，你可以用电脑或平板电脑看医生和护士. These tools help them care for you by providing around-the-clock monitoring, 各种资源以及与医疗团队其他成员的快速沟通. If you have any questions, ask your doctor or nurse.

Cafeteria

Location: First Floor

Hours:

Breakfast: 7:30 to 9:30 a.m.

Lunch: 11:00 a.m. to 2:00 p.m.

Dinner: 5:00 to 6:00 p.m.

Closed at 2pm on weekends.

All visitors are welcome to dine in the cafeteria.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. 如果您对如何使用呼叫按钮有任何疑问，请让工作人员告诉您.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Raleigh General Hospital, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. 手机和其他通讯设备有很多与工作相关的好处, including access to medical references, clinical tools and patient information.

Channel Listing for TV

2	Network West Virginia	26	C-SPAN	50	CNN
3	WSAZ – NBC	27	C-SPAN-2	51	Headline News
4	Local Government	28	QVC	52	CNBC
5	WOAY-ABC	29	HSN	53	MSNBC
6	WVVA - NBC	30	Lifetime	54	BBC America
7	WSWP-PBS	31	LMN	55	USA
8	WCHS-ABC	32	TruTV	56	FX
10	WVNS-DT-FOX	33	TBS	57	FXX
11	WVNS-CBS	34	TNT	58	A&E
14	WVAH-FOX	35	ESPN	59	History
15	WLFB-IND	36	ESPN2	60	Discovery
16	Jewelry Television	37	Fox Sports 1	61	TLC
17	EVINE Live	38	AT&T SportsNet	62	National Geographic
18	WVVA-DT-CW	42	INSP	63	Freeform
19	Leased Access	43	NBC Sports Network	64	Disney
20	Local Access	44	Golf Channel	65	Universal Kids
21	Leased Access	45	El Ray	66	Cartoon Network
22	Trinity Broadcasting Network	46	The Tennis Channel	67	Disney XD
23	EWTN	47	Fox Business	68	Animal Planet
25	The Weather Channel	48	Fox News	69	HGTV
70	Food Network	80	WE tv	90	GAC
71	Hallmark Channel	81	Travel Channel	91	Outdoor Channel
72	Hallmark Movies and Mysteries	82	Syfy	92	Nickelodeon
73	Investigation Discovery	83	I24 news	93	Nick Jr.
74	AMC	84	UP	94	TV Land
75	Turner Classic Movies	85	WGN America	95	Comedy Central
76	Bravo	86	GSN	96	Paramount Network
77	E!	87	Disney Junior	97	BET
78	OWN	88	AXSTV	98	MTV

Concerns About Your Care

如果您对您的护理有任何疑问或担忧，请与您的护士或护理主管交谈. 如果您的问题仍未解决，请联系医院的患者维权人士. You also have the right to file your complaint with either:

West Virginia Department of Health & Human Resources
Office of Health Facility Licensure & Certification
408 Leon Sullivan Way
Charleston, WV 25301
304-558-0058

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

有时，医疗保健选择可能涉及道德问题，例如希望拒绝挽救生命的治疗或对预先指示存在分歧. 我们的医学伦理委员会可以帮助你和那些在这里支持你的人做出艰难的决定.

Electrical Appliances

为了您的安全，我们保留检查带入医院的任何电器的权利.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Flowers

Flowers are delivered to patient rooms by individual florists. Please note that flowers are not allowed in Intensive Care Units.

Hearing Impaired

We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.

Hospital Safe for Valuables

罗利综合医院将采取一切可能的预防措施来保护您的财产安全，但对于将贵重物品交给错误持有身份证明的人概不负责，也不对任何索赔或损失负责. 您可以办理贵重物品的托运手续，并在确认单上签字.

Hourly Rounding

护士会在白天每小时来一次，晚上每两小时来一次，检查你的舒适度, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Interpreters and Translation Services

Interpreter services are available for patients. Please contact your nurse for assistance.

Lost and Found

Raleigh General Hospital's lost and found is handled through Security. All items are kept for 90 days and then discarded. Talk to your nurse if you need to contact Security.

Mail

邮件和电子邮件发送到我们的永利体育是由医院志愿者周一至周五送到患者手中. Flowers may be delivered by individual florists, staff or volunteers. Fresh flowers are not allowed in critical care areas.

Mail received after discharge will be forwarded to the patient’s home.

Medicines

请不要带任何处方药或非处方药到医院. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.

Parking

Raleigh General Hospital provides free parking to all visitors and patients. Parking is located in front of the hospital with handicap access, 在医院后面，任何溢出的车位和员工停车位都要从马车路开到医院的一边.

Pastoral Care

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call. Your loved ones also may fill out a request card in the chapel. 牧师会在收到请求后的下一个工作日内解决您的问题. The chapel is always open for prayer and meditation. It’s located on the first floor, near the registration area.

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, 助听器和假牙不用的时候可以放在床边的架子上. 请不要放在床上或餐盘上，以免丢失或损坏. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over. 如果没有这样的选择，贵重物品可以根据您的要求由保安锁起来. 永利体育不负责更换个人物品.

Public Restrooms

为了每个人的健康和安全，我们要求访客不要使用病人洗手间. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Rapid Response Team

How to call rapid response:
1. Dial 7 on the bedside phone and ask the operator for the MET Team.
2. Tell the operator: your name, room number, patient’s name and your concern.
3. The MET Team will be sent to your room.

Smoking

Given the serious health hazards of tobacco use, we have chosen to become a 100 percent tobacco-free campus. No smoking or tobacco products will be used while on RGH property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke during their hospital visit.

If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. 您可以在医院就诊期间接受尼古丁替代疗法（NRT）或其他适当的支持. Please ask your nurse for more information.

Telephone

All patient rooms have phones. 如果您住在包间或床a，您的直拨电话号码是304-256 + 4 +您的房间号.
拨打2楼B床客房，请拨打304-461-38 +房号后两位.
拨打4楼B床客房，请拨打304-461-39 +房号后两位.

如果您需要打电话，请拨9 +区号+您要拨打的电话号码. To reach your nurse, 使用呼叫按钮或使用白板上的电话号码直接呼叫护士.

Calling from INSIDE the hospital? Dial the last four digits only

TV

Each patient room has a television. 请为他人着想，在睡前把音量调低，关掉电视. TVs are controlled by the bedside pillow speaker or side rail controls. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.

Vending Machines

Here you can find beverages and snacks 24 hours a day. 位于一楼大堂的自助餐厅旁或急诊室外.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

General Hours: 6:00 a.m. to 9:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
Pediatrics: One parent or other adult support person is permitted to stay 24 hours a day.

Visiting Overnight
夜间探视病人必须与主管护士和/或护士经理协调，只有在某些情况下才允许.